Product Guarantee
KGA 2-YEAR PRODUCT GUARANTEE
At Keep Going Athletics, we stand behind the quality of our products. We offer a 2-Year Product Guarantee covering manufacturer defects in materials or workmanship from the original purchase date.
Covered
- Stitching failures
- Fabric defects
- Structural or hardware issues caused by manufacturing
- Premature product failure unrelated to normal wear
Not Covered
- Normal wear and tear
- Improper washing or care
- Accidental damage
- Alterations or modifications
- Misuse or negligence
- Cosmetic wear from regular use
Claim Process
All claims must be submitted via email with photos and order details.
Each claim is reviewed individually, and KGA reserves the right to determine whether the issue qualifies as a manufacturer defect or user-caused damage.
Resolution
If approved, we may:
- Repair the item
- Replace the item
- Provide store credit
- Issue a refund (at our discretion)
Replacements may vary in style or color based on availability.
This guarantee applies only to purchases made directly through Keep Going Athletics or authorized sellers and is non-transferable.